Shipping policy

Shipping Guidelines

Shipping options will be displayed at the checkout page based on your delivery location.

Orders are processed and prepared for dispatch on the same day or the next business day after the order is received.

Tracking details will be sent to your registered email address once your order has been dispatched.

If you experience any issues receiving tracking updates, you may contact us through the email for assistance.

Delivery Delays

Delay from Shipping Service Providers

Please note that we use third-party courier services to deliver your orders. Any delays caused by these delivery service providers are beyond our direct control.

While we may provide an estimated delivery timeframe based on past experience and courier guidelines, it should not be considered a guaranteed delivery date.

If your order does not arrive on a specific day (for example, weddings, engagements, or other important occasions), we cannot take responsibility for courier delays. If your order is urgent, we strongly recommend placing the order in advance and selecting express shipping.

However, as part of our customer service commitment, we will assist customers in escalating delivery issues with the courier service whenever required.

Lost Orders During Shipping

If your order does not arrive even after an extended period, customers are advised to contact us through the mail [veenatrends.melbourne@gmail.com].

We will investigate the shipment status with the courier service. If the order is confirmed as lost during transit,